All the Answers

  • When is check in and check out?

    Check in is at 4:00 p.m. You’ll receive an email 2 days prior to your arrival with entry and check-in instructions.

    Check-out is 11:00 a.m.

  • What if I need to cancel?

    Cancellations received seven (7) days or more prior to check-in, will receive a refund, less a twenty–five dollar ($25.00) service fee. Cancellations received less than seven days prior to check-in will result in forfeiture of the total payment, unless the room is filled. Fees paid to booking agents or for payment processing will not be refunded.

  • Where do we park?

    When you check in at the Inn, you may park directly in front. Once you have checked in, please drive around to the back of the Inn (off Jessamine Avenue). Only one vehicle per room is allowed.

  • I want to give a stay at the inn as a gift! is this doable?

    Of course! We offer gift certificates for stays at the inn and they’re a great way to treat loved ones or say thank you in a special way. To discuss options and purchase, please give us a call at 386-693-4808!

  • Can I bring my kids or pets?

    We do not accept reservations for children under the age of 5 and appreciate your understanding. Children twelve (12) years of age and older will be charged as a 3rd adult.

    We cannot accommodate pets under any circumstance. Please do not sneak in a pet. You will be fined a minimum of $250 plus cleaning fees. We are happy to recommend excellent boarding facilities.

    Service animals will be accommodated in accordance with the ADA, however, emotional support, therapy, comfort, service-animals-in-training, or companion animals are not accepted. If you will be bringing a service animal, kindly let us know so we can notify other guests concerning possible allergies.

  • Can I still have breakfast with a food allergy or dietary restriction?

    We offer a gluten-free option for every breakfast. If you have other dietary needs, please include as much information in the “comments” section of the reservation or contact form, so that we can do our best to accommodate your needs.

What Else to Expect

Policies

Reservations and Payment: Full payment is due at time of the reservation and may be paid by credit card. We accept Visa, MasterCard, Discover, American Express and cash. The remaining balance is due upon arrival. A 3.5% service charge is added for payments made with a credit card.

Cancellations: Cancellations received seven (7) days or more prior to check-in, will receive a refund, less a twenty–five dollar ($25.00) service fee. Cancellations received less than seven days prior to check-in will result in forfeiture of the total payment, unless the room is filled. Fees paid to booking agents or for payment processing will not be refunded.

No-shows: Not showing up for your reserved booking will result in forfeiture of the total payment. No exceptions.

Group Reservations: Reservations for groups reserving three (3) or more rooms must be paid in full forty-five (45) days prior to check-in. This is non-refundable unless we are able to sell the reserved rooms prior to the reserved date. Each sold room will be refunded in full (less any service fees).

Check-in / Checkout: Check in is at 4:00 p.m. You’ll receive an email 2 days prior to your arrival with entry and check-in instructions. Check-out is 11:00 a.m. Guests are responsible for the full length of the reservation, regardless of the actual nights spent at the Inn on the Avenue.

Room Rates: Room rates are quoted based on double occupancy and include a full gourmet breakfast. All rates are subject to applicable taxes. Maximum per room occupancy is two (2), however, a roll-a-bed is available upon request. There is a $30.00 extra person charge applied per night if over the age of 11 years.

Family / Friends may join guests for breakfast based on availability for an additional charge of $20 per person per day. Please notify us as soon as possible when guests will be joining you for breakfast.

Parking: Parking for guests is limited to one car per room. If bringing more than one vehicle, please find public parking for additional vehicles.

Holidays, Special Events and Weekends: During certain holidays, special events and weekends (Friday & Saturday), we may require a two-night minimum stay. Discounts, special offers, and gift cards will not be accepted.

Property Damage: Guests are responsible for any property damages that are a result of their own negligence. Incidental damages will be applied to a credit card.

Visiting Guests: For the safety and security of our guests, we ask that only guests who are registered enter the premises. Special arrangements may be made in advance through management for visiting guests. Thank you for your understanding and consideration.

Restrictions:

  • We are a non-smoking inn. Guests who smoke may do so on our balcony or porch.

  • A minimum $250.00 cleaning fee will be charged if a guest chooses to smoke anywhere indoors.

  • Children five (5) years of age and older are welcome. Children twelve (12) years of age and older will be charged as a third person.

  • We cannot accommodate pets under any circumstance. Do not sneak in a pet. You will be fined a minimum of $250 plus cleaning fees. We are happy to recommend excellent boarding facilities. Service animals will be accommodated in accordance with the ADA, however, emotional support, therapy, comfort, service-animals-in-training, or companion animals are not accepted. If you will be bringing a service animal, kindly let us know so we can notify other guests concerning possible allergies.

  • The use of candles is strictly prohibited in our guest rooms.

Wi-Fi Use: All guests are liable for illegal downloading while on our property.

Lost and Found: Items will be returned in a prepaid pre-addressed envelope sent to us by our guests.