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Mermaid Suite Spa Policies

Mermaid Suite Spa Policies

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Appointments, Cancellations and Arrivals:
Advanced reservations are recommended. A major credit card is required to hold your reservation. A 50% deposit is required for any service valued at $100 or more. A 25% deposit is required for all spa bookings.

Cancellations:
To cancel or reschedule, we require 48 hours’ notice. Appointments canceled, changed or rescheduled in less than 48 hours will be billed 100% of each service.

Arrivals: 
Please arrive at least 20 minutes prior to your scheduled appointment time. Late arrivals may only receive the remaining available appointment time and will be charged the full-service fee.

Property:
Please do not wear or bring valuables. If you forget, we do offer a safe to keep your jewelry in during the length of your appointment. Inn On The Avenue is not responsible for lost or stolen property.

Gift Certificates:
Mermaid Suite Spa Gift Cards are a wonderful way to give the gift of health, wellness, relaxation and beauty to the special people in your life. Gift certificates can be purchased at the office or online. Certificates are treated as cash. All lost or stolen certificates are not replaceable. Gift certificates never expire for their cash value. All sales are final.

Spa Products – Returns & Exchanges: 
Unopened products with accompanying receipt can be returned for spa credit or exchanged for another product within 7 days of purchase. Products without accompanying receipt or products that have been opened/used cannot be returned or exchanged. All sales are final.

Gratuities: 
Gratuities are accepted in cash only. If you were happy with your service, it is customary to give 15-20% of the full menu price in gratuity to your therapist.

Payment Methods: 
We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks. Gratuity is accepted in cash only.